Frequently Asked Questions
» We have had a flood where do we go from here?
» Are you certified to perform work of this type?
» What is the difference between emergency work and repair work?
» What is your response time now that we've called you?
» Do you charge me to come out and look at my situation?
» Do I need to hire all the sub-trades or can your company do that from beginning to the end?
» How do we know that everything is dry enough to proceed with the repair work?
Q- We have had a flood where do we go from here?
Make sure the source of the water escape has been shut off or repaired. Call a certified restoration firm to begin mitigation of the escape.
Q- Are you certified to perform work of this type?
Yes we are. The majority of our staff are certified by the Institute of Inspection Cleaning and Restoration (IICRC).
Please feel free to view IICRC's website at: http://www.iicrc.org/
Q- What is the difference between emergency work and repair work?
Emergency work needs to take place to mitigate any possible secondary damage to the dwelling or contents. Repair work is work to be done after the emergency work has been completed and can be scheduled in.
Q- What is your response time now that we've called you?
We try to respond to all losses within 60 minutes of receiving the initial emergency page, however depending on location it may take a little longer to attend the dwelling especially in remote or rural locations. All emergency pages are guaranteed have a response within 10 minutes in relation to the initial phone call
Q- Do you charge me to come out and look at my situation?
In most cases we do not charge to do an initial inspection of the dwelling. Once we have determined the cause of your situation we notify your broker in order that they may make an educated decision in regards to your coverage.
Q- Do I need to hire all the sub-trades or can your company do that from beginning to the end?
Our company is a full service, single source, general contractor. In most cases we are capable of handling and scheduling all sub contractors required for repair.
Q- How do we know that everything is dry enough to proceed with the repair work?
Through out the drying procedure moisture measurements are taken of all building materials. Our firm has in it's possession documents which pre-determine what dry standard measurements apply to building materials with in our area. Drying is not completed on your dwelling until we have reached a standard moisture measurement that is within 4 points of the local standards.
24 Hour Emergency Response (Vancouver Island) 1-877-248-0444
Email:info@twsrestorations.com
